Last Updated: August 2, 2026
At Alverothreads, we want you to be satisfied with your leather jacket purchase. Please review the following conditions before requesting a return, exchange, or refund.
Return Period
You may request a return within 7 days of receiving your order.
Return requests submitted after the 7-day period may not be accepted.
Return Eligibility
To qualify for a return, the product must:
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Be unused, unworn, and unwashed
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Be in its original condition
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Include all original tags, labels, packaging, and accessories
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Be free from perfume, smoke, stains, pet hair, damage, or alterations
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Include valid proof of purchase
Leather jackets showing signs of wear, stretching, creasing caused by use, or customer damage will not qualify for a return.
Return Request
A return request must be submitted within 7 days of delivery.
Please provide:
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Your order number
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The product name
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The reason for the return
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Clear photographs or videos when reporting damage, defects, or an incorrect item
Submitting a return request does not automatically guarantee approval. The returned product will be inspected before a refund or exchange is issued.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Return shipping charges are non-refundable. We recommend using a reliable and trackable courier service because Alverothreads will not be responsible for returned parcels that are lost, damaged, or delivered to an incorrect location.
If the product received was incorrect, damaged, or defective due to an error by Alverothreads, we may cover the reasonable return shipping cost after reviewing and approving the claim.
Exchanges
Exchanges may be requested within 7 days of delivery, subject to product and size availability.
Customers requesting an exchange are responsible for return shipping and any applicable reshipping charges.
If the requested replacement is unavailable, we may offer:
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Another available size
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A different product of equal value
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Store credit
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A refund, where applicable
Price differences may apply when exchanging for a different product.
Incorrect Size
Customers are responsible for checking the available size guide before placing an order.
Size-related exchanges may be accepted within the return period, provided the jacket remains unused, unworn, and in its original condition.
Return and replacement shipping costs for size exchanges will be paid by the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect product, submit a claim within 48 hours of delivery and provide clear photographs or an unboxing video showing:
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The outer packaging
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The shipping label
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The complete product
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The damaged or incorrect area
Claims submitted without sufficient evidence may not be accepted.
Damage caused by misuse, improper storage, normal wear, accidental damage, or failure to follow product-care instructions will not be treated as a manufacturing defect.
Non-Returnable Items
Returns may not be accepted for:
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Custom-made or personalized jackets
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Products altered at the customer’s request
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Products damaged or worn by the customer
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Products without original tags or packaging
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Clearance or final-sale products
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Gift cards
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Items returned after the 7-day return period
This restriction does not apply where a product is confirmed to be defective or incorrect.
Refund Approval
Once the returned product has been received, it will be inspected.
We will notify you whether the return has been approved or rejected. Products that do not meet the return conditions may be sent back to the customer, with additional shipping charges payable by the customer.
Refund Processing
Approved refunds will be issued through the original payment method whenever possible.
Refund processing times may vary depending on the bank, payment provider, or payment method used.
Original delivery charges and return shipping costs are non-refundable unless the order was incorrect, damaged, or defective due to an error by Alverothreads.
Cash-on-Delivery Orders
Approved refunds for cash-on-delivery purchases may be issued through bank transfer, store credit, or another available refund method.
Customers may be required to provide accurate payment details to receive the refund.
Partial Refunds
A partial refund may be issued when:
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The product is returned with missing packaging or accessories
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The product shows minor signs of handling
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The product’s value has been reduced due to customer actions
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Only part of an order is returned
Alverothreads reserves the right to determine the appropriate refundable amount after inspection.
Refused and Undeliverable Orders
Orders refused at delivery or returned due to an incorrect address, customer unavailability, or failed delivery attempts may be subject to shipping and handling deductions.
Repeated refusal of confirmed orders may result in restrictions on future purchases.
Order Cancellations
Orders may be cancelled only before processing or dispatch.
Once an order has been dispatched, it cannot be cancelled. The customer must receive the order and submit a return request according to this policy.
Return Condition Responsibility
Customers are responsible for packaging returned items securely.
Alverothreads is not responsible for damage that occurs during return shipping because of insufficient or improper packaging.
Policy Updates
Alverothreads may update this Refund & Returns Policy to reflect changes in its products, operations, delivery services, or return procedures.
The updated policy will apply from the date it is published.